Description
Moscow implements more than 300 digital projects annually in healthcare, education, administration, urban planning, landscaping, economy, culture and other sectors. These include, among others, the mos.ru portal, mobile applications, projects in the sphere of interaction between the residents and the city (Active Citizen, Our City, City of Ideas), EMIAS, Moscow Electronic School, Russpass, Supplier Portal, Digital Twin, different systems of digital monitoring in urban planning and urban economy, and many others.
In implementing its digital projects, DIT uses the most advanced technologies in line with global trends in the development of smart cities. These include, for example, artificial intelligence technologies, blockchain, cloud computing, platform solutions and more.
Product:
The Digital Twin of Moscow
helps the city management to make decisions taking into account accurate and reliable data on all processes and objects, to forecast the city development and to control the implementation of significant projects in real time. Photorealistic three-dimensional model (photogrammetric model) of the entire territory of Moscow and 3D models of future buildings allow to calculate in advance how this or that building will fit into the existing architectural appearance of the area, how to effectively ensure transport accessibility in a particular area and much more. The system makes it possible to manage the city as a single organism, so that citizens could live in it conveniently and comfortably every day.
Unified technological platform Mos.Tech
Moscow has created a unified technological platform Mos.Tech. This is a modern ecosystem of in-house services for software development, information systems maintenance, components of solutions for the Data Processing Center and a set of tools for users – employees of the Moscow City Government authorities. Now Mos.Tech includes more than 15 city solutions that help to ensure stable operation of the entire digital ecosystem of Moscow and create new services for millions of Muscovites. These include solutions for collaboration of IT teams, server and user operating systems, office suite, secure development platform and other components.
Generative Design in the Digital Twin of Moscow
As part of the development of digital master planning of the territory of Moscow in 2024, a subsystem of the Digital Twin of Moscow ‘Generative Design’ was created. This is an innovative tool based on the application of artificial intelligence algorithms, which makes it possible to automate the process of creating a set of design options for land development, taking into account a complex set of parameters: regulatory restrictions, social, environmental, economic and infrastructure factors, and to ensure the balance and expediency of decisions, as well as optimize the resources spent on their implementation. To date, the Generative Design subsystem allows users to generate typical urban blocks, educational institutions and street and road network.
The voice assistant of the Citywide Contact Center is one of Moscow’s major digital projects using artificial intelligence technologies. Since 2014, it has been helping to advise citizens who contact hotlines. Today, the virtual assistant handles more than 50% of calls – more than 3 million calls per month. Thanks to its work, residents can quickly get the information they need without waiting for an operator’s response, which is especially important during peak hours. And contact center employees can avoid wasting time on routine tasks, paying more attention to issues that require human involvement.
The Voice Assistant is a multifunctional solution that is mastering more and more new tasks every year. Since 2022, it has been used as a ‘digital auditor’: AI simulates a human call and communicates with the operator according to a pre-defined scenario, and then analyzes his answers according to a variety of parameters. The results are transmitted to the quality control service, where operators can be assigned additional training if necessary.
At the stand of the Moscow City Government at CIPR-2025, the voice assistant is used for the first time as a ‘concierge’: it can engage in a free dialogue with visitors, tell them about Moscow and its digital projects, and launch the content they need on the interactive screen.